Pittsburgh urology unit to focus on patient-centered care

The University of Pittsburgh Medical Center Shadyside said it will become the first hospital to institute the Urological Comprehensive Care Program (UCCP), a new model of care to increase patient satisfaction while reducing medical errors.

"This new model of care is defined by an old premise: that our patients, their safety, and their comfort are our number one priority," said Joel B. Nelson, MD, of the University of Pittsburgh School of Medicine. "Now, with the UCCP, we have a dedicated facility that mirrors that commitment to our patients."

The UCCP is made up of private patient rooms and dedicated operating room space on each floor to provide for "a seamless approach to patient care known as patient-centered care," the medical center said. Each patient is guided through the entire surgical process by one nurse who monitors the patient's care throughout their stay. Acuity-adaptable units allow for all care, besides the actual surgery, to be performed in the patient's hospital room.